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Privacy Policy

Last updated: 18 July 2026

Level is a tool for grassroots football coaches to build fair player rotation plans. This policy explains what personal data we process, why, and what rights you have over it. See also our Safeguarding & Children's Data Statement, which covers the specific rules around children's information.

1. Who we are

Level is built and operated by Alasdair Carr ("we", "us"), trading as a sole trader in the UK. For anything in this policy, or to exercise any of the rights below, contact [email protected].

2. Roles & responsibility for squad data

Level is used by coaches, team managers, or club administrators ("Coaches") to record information about the players in their squad, including children. The Coach — and their club or league — decides what information to enter, and is responsible for having a proper basis for holding it (for example, under their club's or league's existing safeguarding and parental consent arrangements).

In data protection terms:

Because of this split, a parent or guardian asking about a specific child's record will usually get the fastest answer from that child's Coach directly, since the Coach holds the context. We will act on a request sent straight to us too — see "Your rights" below.

3. What we collect

4. Photos of children — not collected

Level has no feature to upload or store a photograph of a player, and none should ever be added via a team crest, shirt number, or any free-text field. Full detail in our Safeguarding & Children's Data Statement.

5. Why we process this data

To provide the rotation-planning service a Coach has signed up to use, and to operate account sign-in. We don't use squad or Coach data for marketing, profiling, or advertising, and we never sell data.

6. Where data is stored

App data is stored in a Postgres database hosted with Neon in the EU (Dublin, Ireland — EU-West region), and the application runs on Railway. All data stays within the EU — we don't transfer it outside the EU/UK. Connections to the app are encrypted (HTTPS). Each Coach's squad, players, and matches are isolated from every other Coach's account.

7. Who else sees the data

We don't share data with advertisers, data brokers, or anyone else.

8. How long we keep data

We keep data for as long as a Coach's account is active. A Coach can clear all of their own football data — every player, match and tournament — at any time from Settings → Clear squad & data in the app; this is immediate and can't be undone. If a Coach — or a parent/guardian — asks us to delete an entire account, or a specific player's record, we will also do that promptly, normally within a few days. There's no automatic deletion based on inactivity: if you want something removed, clear it in the app or ask.

9. Your rights

Anyone — a Coach, or a parent/guardian of a child whose details appear in a squad — can ask us to:

Contact [email protected]. If you're unhappy with our response, UK residents can complain to the Information Commissioner's Office.

10. Security

Accounts are invite-only, each Coach's data is isolated from others', credentials are stored hashed (never in plain text), and connections are encrypted. To report a suspected security issue, email [email protected].

11. Changes to this policy

We'll update this page if what we collect or how we use it changes, and update the date at the top.